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New Terms and Conditions for 2024

The Kennebec Water District (KWD) Board of Trustees and the Maine Public Utilities Commission have approved revisions to KWD’s Terms and Conditions of service. The revised Terms and Conditions went into effect on May 1, 2024. Changes include updated fees and modifications to metering and backflow procedures. These revisions do not impact water rates. Please see them by clicking here.

Our Source Water

The Kennebec Water District has used China Lake as its source of supply since 1905. China lake, covering an area of 6.1 square miles and a maximum depth of 85 feet, holds about 31.7 billion gallons of fresh water at any given time and provides more than enough capacity year around. The intake is in the West Basin of the lake which is largely undeveloped due to the Kennebec Water District’s management of these lands for over 100 years. Click below to find out more.

Source Water

Frequent Questions

Wondering how to pay your bill or what to do if you have dirty water? Please head over to our Frequently Asked Questions (FAQ) page for more information. If you think there's something that should be on the FAQ that you don't see there now please let us know.

FAQ

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KWD' s business office will close at 3:00 pm, Thursday, February 6, 2025 due to the inclement weather.

Payments can be paid online, through our automated phone payment system, or at our drop box outside of the gate at our business office.

We are excited to roll out paperless billing. You can sign up on our customer portal to receive your bill via email and you can sign up for autopay and never miss a payment.
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💧Our Vision 💧

It's our vision to become a recognized leader in the community, known for providing dependable services that are vital to our region.
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💧Core Values 💧

🔹Accountability – We take ownership of our actions regardless of the outcome.
🔹Respect – We value the thoughts and beliefs of others and treat everyone with kindness.
🔹Trust – We build relationships of trust by being open, honest, supportive, and by helping all to succeed.
🔹Continuous Improvement – We strive to always find a better way.
🔹Quality Focused – We seek to exceed expectations and provide exceptional service to all.
🔹Reasonable Rates – While maintaining a focus on high quality, we will manage our assets and resources to ensure our rates are reasonable.
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