Paying your water bill is simple and convenient.
Payments can be made in person at our office located at 131 Drummond Ave in Waterville, or online through our customer portal. At our office, we accept cash, checks, and credit cards (Visa, Discover, and MasterCard). Online payments can be made using credit cards or e-checks.
To help us process your payment quickly, please include your invoice stub when mailing a payment or bring it with you when visiting the office.
For more information or to access the customer portal, visit our website.
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First Water District in the United States
New Terms and Conditions for 2025
The Maine Public Utilities Commission have approved revisions to KWD’s Terms and Conditions of service. The revised Terms and Conditions went into effect on September 1, 2025. These revisions do not impact water rates. Please see them by clicking here.
Our Source Water
The Kennebec Water District has used China Lake as its source of supply since 1905. China lake, covering an area of 6.1 square miles and a maximum depth of 85 feet, holds about 31.7 billion gallons of fresh water at any given time and provides more than enough capacity year around. The intake is in the West Basin of the lake which is largely undeveloped due to the Kennebec Water District’s management of these lands for over 100 years. Click below to find out more.
Source WaterFrequent Questions
Wondering how to pay your bill or what to do if you have dirty water? Please head over to our Frequently Asked Questions (FAQ) page for more information. If you think there's something that should be on the FAQ that you don't see there now please let us know.
FAQLatest from Facebook
***CONSTRUCTION ALERT*** - On or around May 18th, KWD will begin a water main replacement project on Sanger Avenue, Boutelle Avenue and Colonial Street in the City of Waterville. Over 5,000 feet of existing water mains on these three streets have an average age of more than 100 years old and are in need of replacement.
Each street will be closed to local traffic only when work is being completed. We ask that motorists and pedestrians traveling between North Street and Main Street use Pleasant Street and Eustis Parkway.
Additional water main replacement on Edwards Street, Brook Street and Hillside Avenue may be added to the project at a later date.
We encourage you to watch the linked video that provides additional information on this critical water infrastructure project.
Each street will be closed to local traffic only when work is being completed. We ask that motorists and pedestrians traveling between North Street and Main Street use Pleasant Street and Eustis Parkway.
Additional water main replacement on Edwards Street, Brook Street and Hillside Avenue may be added to the project at a later date.
We encourage you to watch the linked video that provides additional information on this critical water infrastructure project.
For 120 years, the Annual Report has told the story behind the water.
The first report, published in 1906, documented a system still in its early days, just beginning to deliver water from China Lake to the communities it serves. Today, that same commitment continues, with safe, reliable water delivered every day across a system that has grown alongside the region.
120 years later, the work continues.
View the first ever water quality report here: kennebecwater.org/wp-content/uploads/2021/02/First-Annual-Report.pdf
#KennebecWaterDistrict #KWD #120Years #Since1906 #CommunityHistory #publicwater #localinfrastructure #mainehistory #waterservice #BuiltToLast
The first report, published in 1906, documented a system still in its early days, just beginning to deliver water from China Lake to the communities it serves. Today, that same commitment continues, with safe, reliable water delivered every day across a system that has grown alongside the region.
120 years later, the work continues.
View the first ever water quality report here: kennebecwater.org/wp-content/uploads/2021/02/First-Annual-Report.pdf
#KennebecWaterDistrict #KWD #120Years #Since1906 #CommunityHistory #publicwater #localinfrastructure #mainehistory #waterservice #BuiltToLast